Multi-device stocktaking

Merchants on any of our paid subscriptions can make use of our multi-device stock-taking feature. All open stocktakes are displayed on the “Start” page of the app under the section labelled “Continue stock-taking”. Any user may join an open stocktake by selecting it and clicking “Next”.

Devices are identified using a unique letter code starting with “A” and increase in sequence for each new device. For example, the second device that joins a stocktake will be labeled device “B”, the third device that joins will be labeled device “C”, etc.

The “Actual stock” count for your current device is marked with a blue circle (arrow 1). The stock counts from the other devices are labeled with a grey circle (arrow 2). A total of your stock count and that of the other devices is displayed above the grey circles.

When you want to save your data and fetch any changes from our server click the “Save” button (arrow 3). Only data that has been synchronized by clicking this button is available to each device in the stocktake, i.e. data is not exchanged in real-time as you scan inventory.

Once all devices are done taking stock, users should click the “Save” button or “Save & exit” from the menu. Only one device should “Update inventory” in Shopify.

Note

1. Any user can cancel a stocktake or do an Inventory update. The stocktake is closed for all users when this is done.
2. Stocktakes expire after 60 days and are deleted from our server. If your stocktake is delayed or if you plan on taking longer than 60 days, please export your stock data, start a new stocktake, and import your data.
3. There is no limit on the number of devices that can participate in a stocktake.
4. Do not uninstall and reinstall our app or Shopify Mobile (app with the green Shopify icon) duing a stocktake. On a browser, do not clear browsing data (especially local storage) during a stocktake. Doing either of these actions will cause your device/browser to be assigned a new id when you try to rejoin an open stocktake.

Note: effective May 30th, 2024, you no longer need to use different Shopify logins on identical devices such as iPads running the Shopify Mobile app.